Last updated 5 November 2026
Who we are
coursegrid.golf is operated by BERSERK DESIGN PTY LTD (ACN 121 725 791, ABN 23 631 709 327) (“we”, “us”). We handle your personal information in line with the Australian Privacy Principles in the Privacy Act 1988 and, for customers in New Zealand, the Privacy Act 2020.
What we collect
- When you order: your name, email address, delivery address and, if you give one, a phone number; what you ordered (the course, the holes, the size) and any wording you ask us to print.
- When you pay: payment is taken by our payment provider on its own page. We never see or store your full card number. We receive confirmation that you paid, the amount and the currency.
- When you ask us to add a course: the course you name and your email address.
- When you write to us: your email address and what you tell us.
- When you visit: your country (worked out from your connection, so we can show the right currency), a cookie that remembers your country if you change it, and basic, anonymous traffic statistics. Our hosting provider also keeps standard server logs, such as IP address and browser type, to keep the site secure and running.
Why we use it
- To take payment, make your print, deliver it and tell you how it is going.
- To answer your questions and put things right if something is wrong.
- To email you about a course you asked us to add, once it is ready. We use that email for nothing else.
- To keep our records, pay tax and meet our legal obligations.
- To keep the site secure and understand, in aggregate, how it is used.
We do not sell your personal information, and we do not use it to send you marketing you didn’t ask for.
Who we share it with
We share only what each provider needs to do its job:
- Our payment provider (Airwallex) to take your payment and, if needed, refund it.
- Our print and fulfilment partner (Prodigi) to print and post your order. It receives your name, delivery address, your phone number and email if provided, and the artwork to print.
- Technology providers who host and run the site and store our data, including Cloudflare (website hosting, file storage, email sending and analytics), Google Cloud (application hosting) and Neon (database). Our order-management tools also hold your order details so that we can review and process it.
- Authorities and advisers where the law requires it, or to our accountants and legal advisers under a duty of confidence.
Overseas handling
Some of these providers handle information outside Australia and New Zealand, including in the United States and the United Kingdom. Where we can, we choose Australian data centres. Where we can’t, we take reasonable steps so that the provider handles your information consistently with the privacy principles.
Cookies and analytics
We set a single functional cookie, country, only if you choose a different country
from the one we detected. It holds that choice and nothing else. We may use Cloudflare Web
Analytics, which measures traffic without cookies and without following you across other sites.
How long we keep it
We keep order records for as long as we need them to support you and to meet tax and company record-keeping obligations, generally up to seven years. Course-request emails are kept until we have told you the course is ready, and then deleted. Support emails are kept for as long as they are useful for helping you.
Keeping it safe
Our systems are access-controlled and traffic to our site is encrypted. No system is perfectly secure; if there is a data breach likely to cause you serious harm, we will tell you and the regulator as the law requires.
Your choices and rights
You can ask to see the personal information we hold about you, to correct it, or to have it deleted where we don’t need it for a legal or business reason. Email [email protected] and we will respond within a reasonable time, usually within 30 days.
If you are unhappy with how we have handled your information, tell us first and we will try to put it right. If you are still unhappy, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).
Changes
If we change this policy we will update the date at the top of the page. For significant changes affecting how we use your information, we will tell you.